Privacy Policy

Bay Surveying Ltd is committed to protecting the privacy and personal data of our clients, employees, and website visitors. 

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. 🔍 Information We Collect

• Contact details: Name, address, email, phone number
• Project-related data: Site location, property details, land ownership information
• Financial information: Invoices, payment details (excluding card numbers)
• Technical data: IP address, browser type, and usage data from our website

2. 🛠 How We Use Your Information

• To provide surveying services and manage projects
• To communicate with you regarding services, appointments, and updates
• To process payments and issue invoices
• To comply with legal and regulatory obligations
• To improve our website and customer experience

3. 📤 Sharing Your Data

We do not sell your personal data but we may share it with:

• The RICS and its regulatory bodies for compliance and reporting purposes
• Trusted third-party service providers (e.g., IT support, accounting)
• Legal or regulatory authorities when required by law
• Sub-consultants working on your project (with your consent)

4. 🛡 Data Security

We take appropriate technical and organisational measures to safeguard your data, including:

• Secure servers and encrypted communications
• Regular data backups and system monitoring

5. ⏳ Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law. Typically, project-related data is retained for either 6 or 12 years (subject to specific terms of engagement).

6. 👤 Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing or request data portability
• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at:
📧 Email: info@baysurveying.co.uk 

7. 🌐 Website and Cookies

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

9. 🔄 Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.